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Discover a world of professional growth and collaboration in Portugal’s dynamic shared service centers. As a hub of innovation and diverse industries, these centers offer a unique blend of international exposure and local expertise.
Whether you’re in finance, IT, customer service, or other fields, Portugal’s shared service centers provide a stimulating environment to excel, learn, and contribute to global success stories
What is a Shared Service Center?
A Shared Services Center (SSC) is a central unit that handles key support functions for different departments within an organization. Instead of each team managing its own admin tasks, services like finance, HR, IT, procurement, and legal are grouped together to streamline work and remove duplication. This setup improves consistency, cuts costs, and delivers faster, more reliable support.
Processes are standardized across the center, often supported by modern systems and automation to keep operations efficient. Dedicated teams focus on their areas of expertise, working under clear service level agreements that define expectations and performance. SSCs also prioritise ongoing improvement to refine workflows and boost service quality. Depending on the company’s structure, one center can support local offices, national branches, or global operations.
Why Portugal is Attracting Shared Service Centers?
Portugal has become a popular location for establishing shared services centers due to several factors:
Skilled Workforce
Portugal has a well-educated and skilled workforce, particularly in areas like finance, accounting, languages, and IT, making it an attractive destination for companies looking to set up SSCs.
Cost Advantage
While not the lowest-cost location in Europe, Portugal offers a cost advantage compared to many Western European countries, which can be appealing for companies aiming to reduce operational expenses.
Language Skills
Portuguese professionals often have strong language skills, including proficiency in English and other languages, which is crucial for providing support services to global clients.
Proximity to European Markets
Portugal’s location allows easy access to major European markets, making it convenient for companies to serve their clients and customers across the continent.
Job Profiles in a Shared Service Center
The employee profiles within a Shared Service Center (SSC) in Portugal can vary depending on the specific services offered, the size of the center, and the industry it operates in. However, here are some common employee profiles you might
- Finance and Accounting
- Human Resources
- Information Technology
- Procurement
- Customer Service
- Data Management
- Legal and Compliance
- Project Management
- Administration
Is it Easy to Find a Job in a Shared Service Center in Portugal?
Finding a job in a Shared Services Center in Portugal is generally achievable, especially as the sector continues to grow and attract international companies. Major cities like Lisbon, Porto, and Braga host many SSCs in areas such as finance, customer support, HR, IT, and procurement, creating steady demand for qualified professionals.
Your chances improve significantly if your skills match the needs of these centers. Strong English is usually essential, and speaking additional languages can give you a clear advantage, particularly in roles serving European or global markets. Experience in process-oriented work, customer service, or technical support is also valued.
Competition varies by role, but the overall job market is positive. Networking—both online and in person—often helps uncover opportunities that aren’t widely advertised. For non-EU citizens, having the correct visa or work permit in place is important to avoid delays in hiring.
What are the Benefits in Working in a Shared Service Center?
Working in a Shared Service Center in Portugal comes with strong career advantages. You gain valuable experience across structured functions like finance, HR, IT, and customer support, which helps build a solid professional foundation. The environment is usually multinational, giving you the chance to work with colleagues from different countries while improving your language skills, especially English.
Many SSCs offer clear career paths, making it easier to grow within the organization or move into other departments. You’re also exposed to standardized processes and best practices that strengthen your understanding of efficient business operations. Training is common, keeping you updated on new tools and systems. On top of that, most centers offer predictable schedules and a good work–life balance, making them an attractive option for long-term career development.
How to Apply for a Job in a Shared Service Center in Portugal
1. Update Your CV
Tailor your resume/CV to highlight relevant skills and experience for the specific role you’re applying for. Include details about your education, work experience, language skills, certifications, and any relevant achievements.
2. Search for Job Openings
Check job search websites, company career pages, and professional networking platforms like LinkedIn for job openings in shared service centers in Portugal. Use relevant keywords such as “shared services,” “finance,” “HR,” “customer service,” etc., along with “Portugal” in your search.
3. Prepare a Cover Letter
Write a tailored cover letter that highlights your skills and experiences relevant to the job. Explain why you’re interested in the role and why you believe you’re a good fit for the shared service center.
4. Submit Your Application
Follow the application instructions provided in the job posting. Attach your resume/CV and cover letter as specified. Some applications might also require additional documents like transcripts or references.
5. Interview Process
The interview process might involve multiple rounds, including phone interviews, video interviews, and potentially an in-person interview if you’re already in Portugal.
6. Visa Requirements
If you’re not an EU/EEA citizen, be prepared to navigate the visa and work permit process. The company might assist you with this process.
7. Job Offer and Negotiation
If you receive a job offer, review the terms and conditions. If needed, negotiate aspects like salary, benefits, and start date.
The Biggest Shared Service Centers in Portugal
Here are some examples of the most relevant Shared Services Centers (SSCs) that are operating in Portugal.
Information Technology (IT)
- Infosys
- Nokia
- Altran
- Capgemini
- Fujitsu
- IBM
- Cisco Systems
Business Process Outsourcing (BPO)
- Teleperformance
- Webhelp
- Majorel
- Conectys
- Sitel
- Genpact
Financial Services
- BNP Paribas
- ING Business Services
- Zurich Business Services
How Can I Move to Portugal?
There are several visa options that individuals can explore in order to work for a Shared Service Center in Portugal. Some of the common visa options include:
Work Visa Portugal
If you have a prearranged job contract from a Shared Service Center in Portugal, you can apply for a Portugal D1 Work Visa. This type of visa is based on your employment offer and allows you to legally work and reside in Portugal.
Portugal D2 Visa
If you’re planning to work as an independent contractor or service provider for a Shared Service Center, you might apply for a Portugal D2 visa. This visa is suitable for individuals who are providing services independently and have a service contract in Portugal.
Job Seeker Visa Portugal
If you are a highly qualified professional looking to move to Portugal to find a job in a Shared Service Center, you can apply for the Job Seeker visa Portugal. This visa allows you to stay in Portugal up to six months while you search for employment opportunities.
Why Work With Us
Local Expertise
We know Portugal. Due to our extensive local knowledge, we believe that concentrating our services in a single country destination is the best way to give you the most thorough and useful information.
Holistic Approach
One single channel of communication for the entire process. We provide you with a comprehensive service that covers all aspects of your move, from identifying the ideal residency visa to finding your new home or helping you to settle.
Transparent Service
We recommend what’s best for you based on an extensive process experience that saves time and money to clients. Our pricing is clear and competitive, and we don’t sell services that make us more money.
Simple Process
Technology plays a very important role in our company. We minimize our clients’ involvement in paperwork. We are customers ourselves and we know how to serve you.
Frequently Asked Questions
What are shared services?
Shared services refer to a business model where common functions and processes are consolidated into centralized units, serving multiple departments or entities within an organization. This consolidation aims to streamline operations, improve efficiency, and reduce costs.
Are there job opportunities for foreigners in the shared services sector in Portugal?
Yes, Portugal’s shared services sector offers job opportunities for foreigners, especially those with skills in finance, accounting, IT, customer service, languages, and other specialized areas.
Do I need to speak Portuguese to work in shared services in Portugal?
While Portuguese language skills are beneficial, many shared services centers in Portugal have a multinational workforce and use English as the primary working language.
What types of roles are available in shared services in Portugal for foreigners?
Foreigners can find roles in finance, accounting, procurement, HR, IT, data analysis, customer service, and more, depending on their skills and experience.
Are there legal requirements for foreigners working in shared services in Portugal?
Yes, foreigners typically need a work visa or residence permit to work in Portugal. Employers often assist in the visa application process.
What qualifications are required for shared services roles in Portugal?
Requirements vary based on the role. Entry-level positions may require a relevant degree, while more senior roles may require specific certifications and years of experience.
Are there relocation packages for foreigners moving to Portugal?
Some companies offer relocation assistance, including help with housing, settling-in allowances, and language training.
What is the cost of living in Portugal?
The cost of living varies across Portugal. Lisbon and Porto are generally more expensive than other regions, but the cost is still relatively lower compared to many other Western European countries.
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